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PLEASE DESCRIBE WHAT WE DID WELL: Kept us informed, marketed the property well and pleasant to deal with.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: n/a
ANY OTHER COMMENTS: Very professional and helpful throughout.
PLEASE DESCRIBE WHAT WE DID WELL: Complete and professional service from start to finish. Kept us informed throughout the sale - would thoroughly recommend.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: N/a.
ANY OTHER COMMENTS: Thank you very much for all your help.
PLEASE DESCRIBE WHAT WE DID WELL: Everything. I cannot fault you all in any way. Your professionalism is second to none.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: None whatsoever. Keep up the excellent work.
ANY OTHER COMMENTS: Excellent customer service in every way. The very best of luck for the future.
We found Mike's valuation to be spot on and were impressed with the speed and number of viewings in response to the property being put on the market. Having the option of the Estate Agents doing the viewings was really helpful and less stressful. The feedback afterwards was informative and useful. All the team at Bennett Lorusso were always friendly and approachable and very professional. This is the second time we have used them and we would be more than happy to recommend them.
1) Please describe what we did well:
- a) Have a good client list and understand what sort of properties work well for each client
- b) Pragmatic and realistic in valuation and offer acceptance
- c) Great after-offer follow up - especially chasing the solicitors and other agents in what turned out to be an unexpectedly protracted process - not your fault!
2) Please describe what improvements we could make:
Cant think of anything - felt you went above and beyond
3) Any other comments:
Thanks Catherine, and you're very welcome.
We have used Bennett Lorusso several times now and they have again provided a professional, friendly, diligent service. We have continued to be impressed with the fantastic management from start to finish. Always great communication and the best price achieved. Highly recommend to anyone in the area.
A professional, confident and highly experienced team. I have previously used other agents in the area and have been relatively satisfied, but the service and professionalism at Bennett Lorusso was second to none. As it happened my flat was sold before it even had the chance to go online! Lucky perhaps but not altogether unsurprising. You all did a fantastic job and it was a smooth sale handled well from start to finish. Laura who deals with sales progression communicated with me and all parties throughout the process and kept things on track at every stage. I've never experienced that level of care and commitment to me as a seller with any other agent. It's normally me hassling them to get a move on! So, a big thank you to you all for your outstanding work and customer care. Highly recommended for sales in the area.
Having purchased my Flat from Bennett Lorusso in 2009, when the time came to move on it was a no brainer, to give them the opportunity to manage the process again. My experience back then was the same as this time.
Despite the added complexion of myself relocating for business to the North East, Bennett Lorusso were trusted with managing the process / viewings in my absence.
The flat went on the market during a quiet spell and Mike and Alan were able to provide sound advice and detailed comparisons in market rates to ensure the flat was priced competitively. As the market for flats was slow at the time I appreciated them marketing the property as property of the week and pushing it when it got to a point at which I needed to sell. Once a buyer was found Laura, kept me up-to date on progress and worked with my Solicitor to ensure a swift and smooth sale. With Bennett Lorusso you get a strong independent Estate Agent who is Friendly, professional and makes sure they understand your circumstances. They also care about the community having sponsored a colts football club I have managed at. Although not in the area anymore I will be hoping they can find a property to suit my grandparents looking to move soon.