Submit your review
1) Please describe what we did well:
2) Please describe what improvements we could make:Cant think of anything - felt you went above and beyond 3) Any other comments:None
- a) Have a good client list and understand what sort of properties work well for each client
- b) Pragmatic and realistic in valuation and offer acceptance
- c) Great after-offer follow up - especially chasing the solicitors and other agents in what turned out to be an unexpectedly protracted process - not your fault!
Thanks Catherine, and you're very welcome.
We have used Bennett Lorusso several times now and they have again provided a professional, friendly, diligent service. We have continued to be impressed with the fantastic management from start to finish. Always great communication and the best price achieved. Highly recommend to anyone in the area.
A professional, confident and highly experienced team. I have previously used other agents in the area and have been relatively satisfied, but the service and professionalism at Bennett Lorusso was second to none. As it happened my flat was sold before it even had the chance to go online! Lucky perhaps but not altogether unsurprising. You all did a fantastic job and it was a smooth sale handled well from start to finish. Laura who deals with sales progression communicated with me and all parties throughout the process and kept things on track at every stage. I've never experienced that level of care and commitment to me as a seller with any other agent. It's normally me hassling them to get a move on! So, a big thank you to you all for your outstanding work and customer care. Highly recommended for sales in the area.
Having purchased my Flat from Bennett Lorusso in 2009, when the time came to move on it was a no brainer, to give them the opportunity to manage the process again. My experience back then was the same as this time.Despite the added complexion of myself relocating for business to the North East, Bennett Lorusso were trusted with managing the process / viewings in my absence.The flat went on the market during a quiet spell and Mike and Alan were able to provide sound advice and detailed comparisons in market rates to ensure the flat was priced competitively. As the market for flats was slow at the time I appreciated them marketing the property as property of the week and pushing it when it got to a point at which I needed to sell. Once a buyer was found Laura, kept me up-to date on progress and worked with my Solicitor to ensure a swift and smooth sale. With Bennett Lorusso you get a strong independent Estate Agent who is Friendly, professional and makes sure they understand your circumstances. They also care about the community having sponsored a colts football club I have managed at. Although not in the area anymore I will be hoping they can find a property to suit my grandparents looking to move soon.
Alan, Mike and Laura provided an excellent, friendly and professional service, helping us to negotiate a long and difficult process which included a change of purchase. Because they worked so hard to keep all parties informed our buyer was happy to wait and eventually we completed with no problems. We feel that had we not had so much support we would probably have given up. Would happily recommend!
We cannot praise the staff enough at Bennett Lorusso. Mike had sold our previous house so we knew we were with a good agent from the start. We asked for advice from Mike and Alan before we put the house on the market, making sure that we made the house as attractive as possible for potential buyers, this made sure we only invested in the parts of the house that added value. We were given a realistic valuation and their knowledge of their market was invaluable as they already had a list of prospects who were looking at our area for our type of house. Home visits were arranged around our working needs and emails where sent for approval including who was coming when and their own buying position. We sold within a few days, with multiple offers, again the team gave us advice on who was in the best position and a sale was agreed. We had a tricky chain right through to completion. Laura was critical in keeping our buyer on our side, and her emails and phone conversations kept us well informed (and sane) as we went through the difficult completion of our other new property. The whole team at Bennett Lorusso were professional, responsive and courteous throughout the process and we would recommend them wholeheartedly.
Mike, Alan and Laura were a brilliant team to work with, both professional and friendly. The house sale went very smoothly and it was all completed in less than two months. The communication was second to none and Bennett Lorusso helped co-ordinate us, the buyers and solicitors to ensure things were progressing as fast as they could. Highly recommended and thank you.
We couldn't have been happier with the job done for us by the team at Bennett Lorusso. From the initial valuation right through to completion they have been courteous, responsive and professional. What we liked most of all was that we were dealing with a small team who knew our situation inside out. We met Mike, one of the directors, for the valuation, and dealt with him throughout. Laura did a brilliant job chasing everyone else in a difficult chain and keeping us updated. The team were always happy to talk to us, gave sound advice and were easily reachable. We had initially considered using an online agent to save money, but Bennett Lorusso were worth every penny and we would have no hesitation in recommending them.