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Alan, Mike and Laura provided an excellent, friendly and professional service, helping us to negotiate a long and difficult process which included a change of purchase. Because they worked so hard to keep all parties informed our buyer was happy to wait and eventually we completed with no problems. We feel that had we not had so much support we would probably have given up. Would happily recommend!
We cannot praise the staff enough at Bennett Lorusso. Mike had sold our previous house so we knew we were with a good agent from the start. We asked for advice from Mike and Alan before we put the house on the market, making sure that we made the house as attractive as possible for potential buyers, this made sure we only invested in the parts of the house that added value. We were given a realistic valuation and their knowledge of their market was invaluable as they already had a list of prospects who were looking at our area for our type of house. Home visits were arranged around our working needs and emails where sent for approval including who was coming when and their own buying position. We sold within a few days, with multiple offers, again the team gave us advice on who was in the best position and a sale was agreed. We had a tricky chain right through to completion. Laura was critical in keeping our buyer on our side, and her emails and phone conversations kept us well informed (and sane) as we went through the difficult completion of our other new property. The whole team at Bennett Lorusso were professional, responsive and courteous throughout the process and we would recommend them wholeheartedly.
Mike, Alan and Laura were a brilliant team to work with, both professional and friendly. The house sale went very smoothly and it was all completed in less than two months. The communication was second to none and Bennett Lorusso helped co-ordinate us, the buyers and solicitors to ensure things were progressing as fast as they could. Highly recommended and thank you.
We couldn't have been happier with the job done for us by the team at Bennett Lorusso. From the initial valuation right through to completion they have been courteous, responsive and professional. What we liked most of all was that we were dealing with a small team who knew our situation inside out. We met Mike, one of the directors, for the valuation, and dealt with him throughout. Laura did a brilliant job chasing everyone else in a difficult chain and keeping us updated. The team were always happy to talk to us, gave sound advice and were easily reachable. We had initially considered using an online agent to save money, but Bennett Lorusso were worth every penny and we would have no hesitation in recommending them.
I appreciate the prompt response to emails and return of phone calls. The weekly email updates kept me abreast of progress. A very good practice in my view. All staff are helpful and well informed.My house was sold in 13 days! No small feat I should add. I have no hesitation in recommending this professional property agent to any buyers and sellers.Kind regards
PLEASE DESCRIBE WHAT WE DID WELL: Gave a good and fair valuation. Helped to give the best presentation of our property.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: None.
ANY OTHER COMMENTS: The property was sold to the first viewer and the whole process was stress free. Would thoroughly recommend.
Laura was brilliant in keeping us updated on every single issue - especially as the solicitor was mostly silent! Laura had the knack of remaining positive throughout and and on top of everything.Thank you.
We will pop in to see you next week with some keys, but in the meantime we wanted to say a quick thank you to all of you. We are thrilled that we finally exchanged contracts yesterday and I was delighted to hear from Laura after the news broke.You are a fantastic team, doing a great job, and we are very grateful for everything you have done to get us to this point. The way you all work together, applying your skills to different parts of the process, is mighty impressive.Special thanks go to Laura for her unrelenting determination to drag the chain towards a conclusion (and for resisting the urge to swear at me for pestering her several times a week). How some of the conveyancing solicitors down the chain get away with their behaviour is beyond me.You are all utterly brilliant!Best wishesA & S