We will pop in to see you next week with some keys, but in the meantime we wanted to say a quick thank you to all of you. We are thrilled that we finally exchanged contracts yesterday and I was delighted to hear from Laura after the news broke.
You are a fantastic team, doing a great job, and we are very grateful for everything you have done to get us to this point. The way you all work together, applying your skills to different parts of the process, is mighty impressive.
Special thanks go to Laura for her unrelenting determination to drag the chain towards a conclusion (and for resisting the urge to swear at me for pestering her several times a week). How some of the conveyancing solicitors down the chain get away with their behaviour is beyond me.
You are all utterly brilliant!
A & S
PLEASE DESCRIBE WHAT WE DID WELL: Getting a buyer for my house so quickly, before a ‘FOR SALE’ board was put up. Also, you being the agent for my vendor meant things went smoothly and very quickly from my point of view.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: Can’t imagine anything could improve what has been a very successful house move! Thank you.
ANY OTHER COMMENTS: If I ever moved again, it would obviously be through Bennett Lorusso.
PLEASE DESCRIBE WHAT WE DID WELL: Excellent service from start to finish. Quick to respond, easy to communicate with from overseas. Followed the brief and met my requirements exactly giving me sensible and valuable advice and your professional opinions along the way when required.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: None - you were perfect!
ANY OTHER COMMENTS: We cannot thank you enough! Both Mike and Alan have been a pleasure to deal with. You are very efficient and have taken the stress of uncertainty out of the process for us. We would recommend you to anyone looking to buy a house locally.
PLEASE DESCRIBE WHAT WE DID WELL: Mike's persistence in chasing the chain and keeping us informed of progress in what was a gruelling pursuit to exchange of contract was most helpful. A thoroughly professional job.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE:
ANY OTHER COMMENTS: We will happily recommend Bennett Lorusso to others.
PLEASE DESCRIBE WHAT WE DID WELL: You carried out my instructions and advised me where necessary to adjust the price. It was nice to be able to leave the viewings to your good selves to save me travelling from out of town.
PLEASE DESCRIBE WHAT IMPROVEMENTS WE COULD MAKE: I cannot see on this occasion that any improvements could be made as exceptional service given.
ANY OTHER COMMENTS: I would like to take this opportunity to thank Mike and his team for the level of service I received. This has been a hard sale unfortunately but you never gave up. I would give anyone my recommendation of your service in the future. Once again, thank you.